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IRS Adds 400 Local Phone Numbers for Faster Access to In-Person Help WASHINGTON, May 24, 2002 In an effort to expand customer service, the Internal Revenue Service has added 400 local telephone numbers across the nation dedicated to scheduling face-to-face meetings at Taxpayer Assistance Centers. Through the agency's Everyday Tax Solutions service, a taxpayer or tax preparer now can call a local number to set up a personal appointment at the most convenient Taxpayer Assistance Center, on the most convenient business day. "Our new Everyday Tax Solutions service offers in-person assistance on the taxpayer's schedule, not ours," said IRS Commissioner Charles O. Rossotti. "Taxpayers and tax professionals tell us they want our help with tax problems early and conveniently." Appointments are not required for Everyday Tax Solutions; taxpayers can also walk in during regular business hours. To make an appointment, the taxpayer simply calls the local number and, at the prompt, leaves a message requesting Everyday Tax Solutions help. A representative will call back within two business days to schedule an appointment at the taxpayer's convenience. IRS Taxpayer Assistance Center telephone numbers are listed through local directory assistance and on the IRS Web site at http://www.irs.gov/ under the "individuals" section. |
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