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Articles
Creating a Successful Help Desk Environment: 6 Common Computer Questions The paradox of a successful help desk is that its success is not about having all the answers, as noted by the cartoonist and humorist, James Thurber, who said, "It is better to know some of the questions than all of the answers." A successful help desk is able to predict some of the questions and aggressively obviate them. Data Loss: Every Business's Nightmare
What are the challenges posed in properly protecting business data? How can a laptop be truly secure? Being an IT Hero
Chaim Yudkowsky channels the wise words of singer Tina Turner and tackles how to realistically budget and manage IT projects. Creating a Successful Help Desk Environment
The efficiency and success of our help desk is a reflection of process, policy, documentation, and tools that govern the interaction between IT and the user. Build or Buy IT? A Treacherous Outcome May Await
If off-the-shelf software just won't work for your organization's needs, and you must turn to building your own, set a solid foundation and take the steps for ensuring a good vendor contract. Overexposing Our Data
How do we overcome this growing barrier to online commerce and transact with confidence? What techniques should we embrace? Connecting With Technology: A New Device Finds Fun and Value in Networking
A small company called nTag Interactive Corporation is working to change the way organizers, attendees, and exhibitors interact and work with each other at any event. Valuing eBusiness
In understanding the online marketplace from the buy, sell and invest perspectives, we can learn a few things about ebusiness components. Procurement Process Out of Control
Pablo Casals, the cellist, conductor, and composer said this to convey that great talent makes virtuosity look simple. The practice and years of study lead great musicians to look effortless. Great athletes make their sports and athletic feats look easy. Is this same simplicity possible in the process of business recordkeeping? Should we strive to make it look easy and indeed make it more graceful? Beyond the Email Cop
Businesses have adopted rigid and discriminatory sentries to their public email face to block junk mail -- but this means you're probably being blocked, too. What to do about it.
Making Good IT Decisions
Tech expert Chaim Yudkowsky examines some of the overlooked elements that should be considered in IT decision making. IT Decision Making
Learn how to make an IT purchase decision based on a stated business goal. Building an Online Community: The BBS and More
Developing the right platform for an online community -- intranet, extranet, and Internet strategy -- is comprised of many elements. Solutions for a Route Business
Can the mobile handheld device help your business? Yes: they can help make your business more competitive. How Are You Managing Your Web Content?
How can our organizations stay on top of all this content, keep it organized, identify gaps in content, and keep the knowledge accurate? A New Way to Approach Security
Developing a security mindset and methodology that has stability and is not subject to regular disruptions of process has become increasingly more difficult to design and implement in the digital world. The Scourge of Spam
Despite legislative and industry efforts, the spam problem will not be ending anytime soon. Chaim Yudkowsky gives three reasons why and seven things to do about it. What Is Your IT Worth?
If if you are preparing to acquire, there are some basics that you should look at during the due diligence process and throughout the purchase process. Simplify
Communication, planning and organizational change are key steps toward simplifying any process -- and life. Keys to Success in IT
Are there success factors in managing IT in a small to mid-size business? From luck to staffing, our expert outlines the keys to success. The Evolution of the E-Meeting
The potential cost savings justifies reviewing online meeting/conferencing services in conjunction, or instead of, teleconferencing and videoconferencing strategies. Total Cost of Aggravation Quotient
The adage "pay something now or pay more later" applies to many of our technology decisions. Learn how to analyze (and justify) tech purchases with TCA. On the Job Training
Despite the dot-bomb, the Internet is still a viable platform for small- and mid-sized businesses to promote and sell products -- and you can teach yourself how to do it with little cost. Lessons With a Vendor
Facing its Microsoft-reliant infrastructure, one company tries an innovative strategy to improve its vendor relationship and create a better IT future. The New Corporate MAN
Learn more about MAN, the new wireless network option that provides building-to-building connectivity within a close geographic proximity. Is it for you? An IM Strategy
Learn how to develop a strategy that incorporates instant messaging into your organization, and discover this technology's surprising benefits. Instant Messaging in a Corporate Environment
Is instant messaging an unproductive nuisance or an untapped tool? This tech guru learned that it may indeed be effective, efficient, and valuable when applied in the workplace. Determination in Resolving IT Challenges
Sometimes it seems that IT spends too much time spinning its wheels with a challenge. Here are five basics in dealing with outside vendors. HR Software Circa 2003: Maximizing Profitability
Today's HR-focused software goes beyond payroll, with new functionality that leverages the workforce to maximize profitability. Learn more about the newest features available. A New Year: What Should You Be Thinking About?
Both a retrospective and prospective outlook is essential in the way we plan and budget for 2003 in our businesses. Plan your IT budget with the help of these four action items. Controlling Phone Charges
From managing employees' personal phone calls to developing a disaster recovery strategy, learn how to control business phone costs. Grade School and the PC Revolution
Visit any school and you will see the future, says Chaim Yudkowsky. In this article he explains the challenges of implementing technology in the classroom and what is being done to overcome them, highlights tech company Intel's aggressive in-service training program, and asks, "What are you doing to prepare the next generation of Americans?" Core Competency in CRM?
Outsourcing customer management is not for every business. Still, learning about these services should stimulate us to demand more customer-centric sensitivity as we look to reduce cost. Learn why -- or why not -- to outsource these services. The Custom Software Challenge
Custom software has its place in our contemporary IT strategy, but in choosing this route you must use an analytical approach to acquisition. This article outlines questions that extend beyond ROI calculations, how to determine when it is right for you, and its risks and challenges. The Nirvana of Wireless
Explore the benefits of Wireless Local Area Networks, or WLANs: convenience, cost, productivity, mobility and more. Greetings from Nova Scotia: Technology Lessons for America
On a recent vacation to Glace Bay, Nova Scotia, technology guru Chaim Yudkowsky realized he couldn't get away "from the global pervasiveness of the 24x7 world that we technology types call progress." In fact, he found that Americans have a few things to learn from what are the poorest provinces of Canada. Nasty Disclosures of Boardroom Behavior
A consultant himself, Mr. Yudkowsky discusses mixing consulting and auditing, the ethics and standards involved, and the responsibilities of the consultant -- from the progress that we have made to the lessons that should not be forgotten. Have You Reviewed Your Phone Bill Lately? In the midst of belt tightening and in light of how voice-related needs reflect corporate needs at a given point in time, the phone bill deserves special attention. Find out how to clean up your telephone expense without any outlay. Niches in Computing: IT Lessons Learned from the Medical Profession The Role of a Technology Champion Customer Service -- Out of Control? Staying on Top of Virtuality Support Your Users: Install a Help Desk Function Do We Properly Communicate Anymore? The Downside of CPA Certification The Currency of the 21st Century CRM: What About Common Sense? Technology Safety in Post 9/11 Times New Year's Resolutions What's in a Relationship? The Customer as King Defining Privacy Before and After Sept. 11 Sales Force Meets Technology Email Challenges and Solutions In Search of Technology Excellence E-Businesses Brace for the Holidays Smart Cards Get Smarter |
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